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Streamline Operations. Empower Teams.
Drive Results.

I help organizations build efficient, scalable systems that improve internal workflows, balance workloads, and enable employees to focus on what they do best.

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With expertise in operations management, process improvement, automation, and workforce optimization, I bring a practical, solutions-focused approach to improving performance and business outcomes.

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Certifications in Six Sigma and organizational leadership support my ability to design smart, data-driven systems that reduce friction and help teams thrive.

Desk with Laptop

About Lori Robinson

Empowering Teams.
Streamlining Operations.
Driving Results.
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Hi, I’m Lori Robinson. I am an operations leader passionate about creating efficient, scalable systems that help organizations work smarter and teams thrive. My expertise spans operations management, process improvement, internal enablement, workflow design, and workforce planning.

With a background in optimizing internal processes and leading support operations, I specialize in identifying bottlenecks, balancing workloads, automating manual processes, and developing solutions that improve operational efficiency and team performance. I hold a Six Sigma Black Belt certification and a graduate degree in Organizational Leadership, giving me the tools to build systems that reduce friction and enable business growth.

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What I Do Best

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  • Designing scalable workflows that empower employees and reduce operational complexity

  • Optimizing team structures and resource distribution to improve performance

  • Building knowledge management frameworks that support self-service and reduce support volume

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My Approach to Operations Leadership

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I believe internal operations should enable, not obstruct. My approach is grounded in process design, automation, collaboration, and continuous improvement, with a focus on creating environments where teams can focus on what they do best.

Education

Masters of Arts in Organizational Leadership - Summa Cum Laude

UMPI University of Maine - Presque Isle
Bachelors General Studies - Summa Cum Laude 

East Texas A&M University
Computerized Applications and Networking 

CompuCollege School of Business

Certifications

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Process Improvement & Project Management  
• Certified Six Sigma Black Belt (CSSBB) – Council for Six Sigma Certification  
• Google Project Management Certificate – Google (Coursera)  
• Managing Cross-Functional Collaboration as a Leader – LinkedIn Learning  
• Remote Employee Onboarding with Eduflow – Coursera

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Data & Analytics  
• Certified L&D Analytics & Metrics Professional – GSDC  
• AI Certification for L&D – 360Learning

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Leadership & Workforce Enablement  
• HRCI Human Resource Associate – HRCI  
• Call Center Supervisor Certified – Management & Strategy Institute

Image by Lewis Keegan

Work Experience

With a background in operations management and project leadership. I have worked with small to mid-sized organizations to streamline workflows, build documentation systems, and drive operational excellence. I am passionate about developing internal processes that support both employees and organizational goals.

Director of Project Delivery and Support Operations

FocusPoint

3 years (Current)

  • Lead and scale project delivery and support operations for 40+ eCommerce clients, building internal systems that enable efficient onboarding, balanced workload distribution, and high-quality service delivery.

  • Designed and implemented intake forms, automations, and workflows that reduced support resolution times and improved reporting accuracy.

  • Built internal knowledge bases and standardized documentation to improve post-launch efficiency and empower teams.

  • Partner with cross-functional teams to drive operational improvements, optimize resource planning, and align deliverables to business goals.

 

Key achievements:

  • Automated 95% of support intake workflows, leveling daily workload distribution across teams

  • Reduced ticket backlog by streamlining intake, triage, and resolution workflows

  • Developed scalable documentation and onboarding frameworks used across all client implementations

Director of Operations and Talent Development

Mobile DataSoft

12 Years

  • Oversaw operations, workforce planning, and quality assurance for a distributed contractor workforce.

  • Managed recruitment, onboarding, and workload balancing strategies to optimize delivery and prevent burnout.

  • Partnered with leadership on long-term business planning and continuous improvement initiatives.

  • Developed and maintained operational documentation, knowledge bases, and internal SOPs.

Training Specialist

JD Irving

2 Years

  • Implemented a corporate-wide LMS solution and aligned system adoption with workforce development needs.

  • Created internal documentation and onboarding processes that supported regulatory compliance and operational consistency.

  • Collaborated cross-functionally with IT, HR, and leadership to address operational challenges.

Trainer and LMS Administrator

Skillsoft

6 Years

  • Provided technical support, quality assurance, and onboarding optimization for a global learning platform.

  • Managed LMS administration, reporting, and internal documentation for system updates and rollouts.

  • Reduced onboarding time through improved documentation and process efficiencies.

Founder and Operations Lead

Train Humans

2025- Present (Part-Time)

  • Founded a digital content business and built scalable internal systems to automate content creation, product management, and fulfillment.

  • Implemented AI and automation tools to streamline workflows, reducing manual workload and ensuring consistent operations across multiple platforms.

  • Structured onboarding and work assignments for part-time contributors, optimizing team productivity and delivery timelines.

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