A Scalable Soft Skills Training Program for Frontline Employees

Overview

As part of a short-term internship with Pine Apparel, I designed and implemented a lightweight soft skills training initiative tailored to frontline employees. My goal was to create a scalable, low-cost learning framework that empowered both employees and managers, without overloading them.

Key Deliverables

Monthly Learning Newsletters: Curated soft skills content aligned to relevant workplace themes.
Curated Learning Request Form: Employees submitted their learning interests, which generated a personalized content package for managers to send.
Manager Enablement Guide: Step-by-step instructions for supporting employees’ learning journeys.
Feedback Form: Designed to gather insights on content relevance and effectiveness.
Next Steps Documentation: Provided strategic options for expanding the initiative using internal or online resources.

Project Walkthrough

Delivered a customized, scalable learning experience within 20 hours.
Promoted engagement and ownership in employee development.
Enabled managers to take an active role in fostering workplace growth.
Created a foundation Pine Apparel could continue to build on after the project.